Frequently Asked Questions
Q. What payment methods are available ?
A. At the moment we can only offer payment through Paypal. But luckily Paypal is one of the safest and most secure payment processors on the Internet for maximum security and privacy. Paypal also accept Visa, Mastercard, most debit cards and Visa Electron. You do not need to sign up for a Paypal account so theres no delays in payments.
Q. When will my order be shipped ?
A. We ship your order on the same day if ordered before 4.00pm (GMT +1) . If it is after that time it will definitely be shipped the next working day guaranteed.
Q. I need my item for a certain date, can you get it to me on time ?
A. If an item is required by a certain date we will always do our very best to get the item to you in plenty of time at no additional charge. Simply let us know in the comments box when you checkout. If for any reason we are unable to do so we will let you know well before the date in question.
Q. My order has not arrived yet and I wish to cancel and be refunded. Can I do so ?
A. Providing your item is not yet shipped then your order can be cancelled at any stage and a full refund issued within 7 days of the request (usually the same day although it may take 3-7 days to show on your card depending on your bank's policies). If the item has already been shipped, the package cannot be returned to us for a refund. However, if the envelope/parcel has been opened or tampered with in any way we cannot accept it for a refund.
Q. Do you do have a printed catalogue available ?
A. No because we aim to keep costs as low as possible to keep our prices down. Our range is available to view online only, via the website.
Q. Can I return an item that doesn't fit or doesn't suit ?
A. Unfortunately no, not unless an item is faulty. Health and Safety regulations prevent us from accepting returns on any intrusive jewellery unless a manufacturing fault is present.
Q. Can I order and pay over the telephone as I do not feel safe ordering online ?
A. Unfortunately for the same reason that you are uncertain about ordering online we cannot accept telephone orders and payments. Giving your details to a stranger over the telephone can potentially be VERY unsafe. Ordering online via our processor is the safest and most secure way of paying to ensure that nobody has unauthorised access to your details.
If you have any other questions please dont hesitate to email us
